Welcome to TAYLIVOO! Here are answers to common questions about ordering, delivery and returns. If you need more help, email support@taylivoo.com.
Orders & Products
How are TAYLIVOO products made?
Many TAYLIVOO products are produced on demand with selected production and fulfillment partners. Production times depend on the product and partner.
Can I change or cancel my order?
Please contact support@taylivoo.com as soon as possible with your order number. Once processing or production begins, changes may not be possible. Your statutory consumer rights remain unaffected.
Shipping & Tracking
Where do you ship?
We serve international customers where the selected products and delivery services are available. Available delivery destinations are confirmed at checkout.
How much does shipping cost, and when will my order arrive?
Shipping charges are displayed before payment. Delivery timing depends on the product, production location, carrier and destination. Check the delivery information provided during checkout and our Shipping & Delivery Policy.
Will I receive tracking information?
When tracking is available, we send the details to the email address used at checkout. Updates may take time to appear, and some services offer limited tracking.
Why did I receive only part of my order?
Items may be manufactured or shipped by different partners, so an order can arrive in separate packages on different dates.
Returns & Issues
Can I return an item?
Eligible online purchases generally benefit from a 14-day statutory withdrawal period after delivery, subject to applicable legal rules and exceptions. Standard designs printed on demand are not automatically excluded. Please read our Returns, Refunds & Exchanges Policy before returning an item.
What if an item arrives damaged, defective or incorrect?
Email support@taylivoo.com with your order number, a description and photographs where available. We will investigate and provide the appropriate remedy under applicable law.
Can I exchange a size or design?
Contact us first. Because many items are made on demand, voluntary exchanges may require a new purchase. This does not limit legally required remedies.
Where should I send a return?
Please request return instructions before shipping anything. Return destinations vary by product and production partner; do not send items to the registered business address without instructions.
Need More Help?
Visit Contact Us or email support@taylivoo.com. We will respond as soon as possible.
TAYLIVOO — GOOD VIBES. EVERYWHERE.