Returns, Refunds & Exchanges Policy

Last updated: October 20, 2026

Your Happiness Matters

At TAYLIVOO, we believe every purchase should bring happiness, creativity, and positive energy.

We work with trusted production partners to create our products, many of which are printed or manufactured on demand.

Our goal is to provide a fair, transparent, and reliable shopping experience while respecting your consumer rights.

1. Your Right of Withdrawal

For eligible online purchases, consumers generally have the right to withdraw from their purchase within 14 calendar days of receiving their goods, without providing a reason.

To exercise this right, email support@taylivoo.com with a clear statement of your decision to withdraw, including your order number.

You may also use the withdrawal form provided below.

You must return the eligible goods within 14 days after notifying us of your decision to withdraw.

Please contact us first to receive the correct return address.

Where permitted by law and disclosed before purchase, the customer is responsible for the direct cost of return shipping for a change-of-mind return.

We will refund eligible payments, including standard outbound delivery charges where required by law, within 14 days of receiving your withdrawal notification. Where legally permitted, we may wait until the goods are returned or you provide proof of return.

Refunds are issued to the original payment method unless otherwise expressly agreed.

2. Personalized and Custom-Made Products

Certain products created to your individual specifications or clearly personalized for you may be exempt from the statutory right of withdrawal, where permitted by law.

However, selecting a standard TAYLIVOO design, size, or color does not automatically make a product exempt simply because it is printed on demand.

Any applicable withdrawal exception will be communicated before purchase.

Your rights regarding defective, incorrect, or non-conforming products remain protected.

3. Damaged, Defective or Incorrect Items

If your product arrives damaged, incorrectly printed, defective, or different from what you ordered, please contact us at support@taylivoo.com.

Include your order number, a description of the issue, and clear photographs where available.

We recommend contacting us promptly, preferably within seven days of delivery, so we can investigate with our production partners quickly.

This recommended reporting period does not limit your statutory consumer rights.

Depending on the circumstances and applicable law, we will arrange the appropriate remedy, such as repair, replacement, price reduction, or refund.

4. Legal Guarantee of Conformity

Customers benefit from applicable statutory consumer guarantees.

Under French consumer law, the legal guarantee of conformity generally provides protection for two years after the delivery of goods.

Mandatory legal guarantees cannot be reduced or excluded by TAYLIVOO's internal policies or the return procedures of its manufacturing partners.

5. Exchanges

If you wish to change a product's size, design, or color, please contact us.

Because many TAYLIVOO items are manufactured on demand, voluntary exchanges may require a new purchase.

This does not affect exchanges or other remedies required by applicable consumer law.

6. Order Cancellations

If you wish to cancel or modify your order, please contact us as soon as possible.

Production may begin shortly after purchase, and operational changes cannot always be guaranteed once processing starts.

This does not limit any statutory right of withdrawal, cancellation, or refund.

7. Returning Your Order

Please contact TAYLIVOO before sending a return.

Different products may require different return destinations because we work with multiple production partners.

Do not ship items to our registered business address without receiving return instructions.

For eligible withdrawal returns, customers may inspect products as reasonably necessary to determine their nature, characteristics, and functioning.

Where permitted by law, diminished value caused by excessive handling may be deducted from the refund.

8. Refund Processing

Once your refund is issued, your bank or payment provider may require additional time to process it.

We will notify you when the refund has been initiated.

9. Withdrawal Form

Complete and email this form only if you wish to withdraw from an eligible purchase.

To: TAYLIVOO

Email: support@taylivoo.com

I hereby give notice that I withdraw from my contract of sale of the following goods:

• Product(s):

• Order number:

• Order date:

• Delivery date:

• Customer name:

• Customer address:

• Date:

10. Contact Us

For returns, refunds, exchanges, or product concerns:

TAYLIVOO Customer Support

Email: support@taylivoo.com

Website: https://taylivoo.com

GOOD VIBES. EVERYWHERE.